Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations by providing… Read More »

 

Content

 

Our Events 

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Training Tools 

  • Consumer Action YouTube Channel (Apr 17, 2017)
    The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing money and more.
  • Identity Theft and Internet Safety Resource Sheet (Feb 09, 2016)
    This Identity Theft and Internet Safety Resource Sheet includes links to resources from the Federal Trade Commission, Privacy Rights Clearinghouse, and other sources for…
  • Homebuyer Resource Sheet (Aug 10, 2015)
    This Homebuyer Resource Sheet was developed by Consumer Action trainer Nelson Santiago for a workshop in Los Angeles. The handout, which contains state and federal…

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Our Network 

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Best Practices 

  • A hidden gem for housing professionals (Dec 06, 2017)
    Non-profit housing counseling agencies and other community groups sometimes struggle to fund professional development training for staff and volunteers. Staff are often limited in what…
  • Preparation and practice makes perfect (Jul 01, 2007)
    There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your chances of success will increase…
  • Lead without taking the reins (Apr 01, 2007)
    Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others to assume responsibility and to…

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Recommended Training Tools 

  • Avoid ID Theft Training Kit (Nov 19, 2008)
    The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…

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Videos & Webinars 

  • Consumer Action YouTube Channel (Apr 17, 2017)
    The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing money and more.

( View More Videos & Webinars )  

 
 
 

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