Outreach & Training

Consumer Action’s multilingual and multicultural community outreach managers work to empower individual consumers and community educators nationwide through free, unbiased, rights-focused consumer literacy information and training. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations—the largest and most diverse of its kind—by providing information and tools to enable them to educate and advocate… Read More »




Our Events 

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Training Tools 

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Our Network 

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Best Practices 

  • The enduring impact of racism on your finances (Dec 05, 2020)
    For generations (and to today), institutional racism has denied people of color access to the economic and educational systems that are, in our nation, the…}
  • A hidden gem for housing professionals (Dec 06, 2017)
    Non-profit housing counseling agencies and other community groups sometimes struggle to fund professional development training for staff and volunteers. Staff are often limited in what…}
  • Preparation and practice makes perfect (Jul 01, 2007)
    There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your chances of success will increase…}

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Recommended Training Tools 

  • Avoid ID Theft Training Kit (Nov 19, 2008)
    The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…}

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Videos & Webinars 

  • After a Disaster: ID Theft, Scams and Insurance (Presentation) (Mar 17, 2021)
    In this presentation, Consumer Action's Linda Williams explains common scams and problems encountered by consumers who have been affected by a disaster. Tips and resources…}
  • Consumer Action YouTube Channel (Apr 17, 2017)
    The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing money and more.}

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